At py999, your personal data is handled with the same level of care and security that we apply to your real-money gaming funds. This Privacy Policy explains precisely what information we collect, why we collect it, how we use it, who we share it with, and what rights you have as a Pakistani user of the py999 platform.
This Privacy Policy ("Policy") is issued by py999 ("the Platform", "we", "us", "our") and applies to all personal data collected from individuals ("User", "you", "your") who access, register on, or use the py999 online casino and sports betting platform available at py999.bet. This Policy governs all py999 products and services, including cricket sports betting, live casino, slot games, jackpot bingo, Captain Fisher fishing games, and all associated account management, payment, and customer support functions.
py999 is committed to processing personal data in a manner that is transparent, lawful, and consistent with the privacy expectations of our users. We operate under an international gaming licence that imposes specific data protection obligations on us as a licensed gaming operator, and this Policy reflects those obligations as well as our own internal data governance standards.
This Policy should be read alongside the py999 Terms & Conditions and the Responsible Gaming Policy. By using the py999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
py999 collects personal data that falls into the following categories. We collect only the data that is necessary for the specific purposes described in Section 4 of this Policy.
The majority of personal data that py999 holds about you is provided directly by you at the time of account registration, during KYC verification, when making deposit or withdrawal requests, when contacting customer support, or when participating in promotions and surveys.
py999's platform systems automatically collect technical and behavioural data as you navigate the website, place bets, play casino games, and interact with account features. This collection is managed through server-side logging, session management systems, and first-party analytics tools.
py999 receives limited personal data from trusted third-party service providers in the following contexts:
py999 processes your personal data only for specific, documented purposes. The table below sets out the primary purposes for which we use each category of personal data:
| Processing Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification (KYC) | Identity data, contact data, financial data |
| Age verification (21+ requirement enforcement) | Identity data (CNIC, date of birth) |
| Processing deposits and withdrawals via JazzCash, EasyPaisa, bank transfer, or card | Financial data, identity data |
| Providing gaming and betting services, settling bets, and managing game sessions | Gaming data, technical data, financial data |
| Fraud prevention, AML compliance, and responsible gaming monitoring | All categories |
| Customer support and dispute resolution | Identity data, communications data, gaming data, financial data |
| Sending transactional notifications (deposit confirmations, withdrawal status, OTP codes) | Contact data, financial data |
| Sending promotional communications (bonuses, offers) where you have opted in | Contact data, gaming data |
| Platform analytics and product improvement | Technical data, behavioural data (anonymised where possible) |
| Compliance with international gaming licence obligations and regulatory reporting | Identity data, financial data, gaming data |
py999 processes personal data on one or more of the following legal bases:
py999 does not sell your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
py999 shares the minimum necessary personal data with payment processors — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Visa, and Mastercard — to process deposits and withdrawals on your behalf. These providers are contractually bound to process your data solely for the purpose of executing payment transactions and are prohibited from using it for any other purpose.
py999 shares identity documents and verification data with licensed KYC and AML service providers for the purpose of fulfilling our regulatory obligations under our gaming licence. These partners operate under strict data processing agreements and handle your data in accordance with international data protection standards.
py999 shares session and wallet data with third-party game providers (including live casino studio operators) to the extent necessary to operate the games you choose to play. These providers receive only the technical data required to manage your game session and do not receive your CNIC, banking details, or other sensitive identity data.
py999 may be required by law, court order, or the requirements of our gaming licence authority to disclose personal data to regulatory bodies, law enforcement agencies, or financial intelligence units. In such cases, py999 will disclose only the data specifically required and will notify the affected User where legally permitted to do so.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving py999, personal data held by py999 may be transferred to the successor entity as part of that transaction. In such circumstances, py999 will notify affected Users and ensure that the successor entity is bound by data protection obligations no less protective than those in this Privacy Policy.
py999 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by our international gaming licence obligations. The following general retention principles apply:
After the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymous data that can no longer be linked to any individual may be retained indefinitely for aggregate analytics purposes.
py999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our core security infrastructure includes:
py999 uses cookies and similar tracking technologies on the py999.bet website. Cookies are small text files stored on your device that help the platform function correctly and allow py999 to understand how users interact with the platform. py999 uses the following categories of cookies:
| Cookie Type | Purpose | Deletable by User? |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, and CSRF protection. Required for the platform to function. Cannot be disabled. | No |
| Functional | Storing your language preferences, game display settings, and responsible gaming tool configurations. | Yes |
| Analytics | First-party analytics to understand page performance, navigation patterns, and feature usage. Data is aggregated and anonymised where possible. | Yes |
| Marketing | Used only where you have opted in to marketing communications. Helps py999 deliver relevant bonus and promotion information. | Yes |
You may manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies may affect the performance or personalisation of certain py999 platform features. Strictly necessary cookies cannot be disabled as they are essential to platform operation.
As a py999 User, you have the following rights in relation to your personal data. To exercise any of these rights, contact py999 support at [email protected] (plain text — not a clickable link). py999 will respond to all verified data rights requests within 30 days of receipt.
You have the right to request a copy of all personal data that py999 holds about you, including your account data, KYC records, gaming history, and communications history.
You have the right to request correction of any inaccurate personal data held by py999. Contact support with the correct information and relevant supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to py999's legal retention obligations under our gaming licence.
You may request that py999 temporarily restrict the processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
You have the right to receive a structured, commonly used, and machine-readable copy of the personal data you have provided to py999, where processing is based on consent or contractual necessity.
You have the right to object to processing of your personal data carried out on the basis of py999's legitimate interests, including profiling for marketing purposes. You may opt out of marketing communications at any time via your account settings.
py999 strictly prohibits the use of its platform by individuals under the age of 21. py999 does not knowingly collect personal data from anyone under 21 years of age. The KYC verification process — which requires submission of a valid Pakistani CNIC — is the primary mechanism through which py999 enforces this age restriction, as Pakistani CNICs are issued only to individuals aged 18 and above, and py999 applies the additional threshold of 21 years.
If py999 becomes aware that personal data has been collected from a User who is under 21, that account will be immediately suspended, all associated funds frozen pending investigation, and all personal data belonging to the underage User will be securely deleted in accordance with our data retention procedures. If you believe that py999 may have inadvertently collected data from an individual under 21, please contact our support team immediately.
py999 is an internationally licensed gaming platform, and as a result, your personal data may be transferred to and processed in countries other than Pakistan. Such transfers may occur in connection with our gaming licence compliance obligations, the operation of live casino studio services, the use of global payment processing infrastructure, or our use of cloud-based technology platforms.
Where personal data is transferred internationally, py999 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our gaming licence. These safeguards include contractual data processing agreements with all international data recipients, incorporating standard data protection clauses appropriate to the jurisdiction involved. py999 does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without first implementing appropriate contractual safeguards.
py999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the expansion of py999's product and service offerings. The "Last Updated" date at the top of this page will be revised whenever material changes are made. Where changes are significant — such as a new category of data being collected or a new category of third-party recipient being introduced — py999 will notify registered Users via their registered email address in advance of the changes taking effect.
Continued use of the py999 platform following the posting of any updates to this Policy constitutes your acknowledgement of the revised Policy. If you do not agree with any updates, you should cease using the platform and contact support to initiate account closure.
If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a complaint about the way py999 has handled your personal data, please contact py999 through the following channels:
If you are not satisfied with py999's response to a data protection complaint, you have the right to escalate the matter to the data protection supervisory authority operating under py999's licensing jurisdiction, or to the dispute resolution body designated by our gaming licence authority.
For questions specifically related to responsible gaming data — such as your self-exclusion history or deposit limit records — please visit the Responsible Gaming page for dedicated guidance and support resources.
Your trust is the foundation of everything py999 does. Here is how we back that up in practice, not just in policy language.
Every connection between your device and the py999 platform is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Your CNIC data, payment details, and login credentials are never transmitted in plain text.
py999 does not and will never sell, rent, or commercially trade your personal information to advertisers, data brokers, or any other third party. Your data is used solely to operate your account and comply with our legal obligations.
Full card numbers for Visa and Mastercard payments are never stored on py999 servers. Payment data is tokenised by our PCI-DSS compliant payment processors, meaning your financial details cannot be exposed even in the event of a server breach.
py999 staff access to personal data is strictly controlled by role. Only authorised personnel with a specific operational need can view sensitive data such as CNIC details or banking information, and all access is logged and audited.
py999 gives you meaningful control over your personal data. You can access your data, request corrections, opt out of marketing at any time, and request account closure with data deletion — all via your account settings or by contacting support.
In the unlikely event of a personal data breach that poses a risk to your privacy, py999 has a documented response procedure that includes timely notification to affected users and the relevant regulatory authority — within the timeframe mandated by our gaming licence.
Your data is safe. Your funds are protected. Your privacy is respected. py999 is Pakistan's most trusted online casino and cricket betting platform — with full JazzCash, EasyPaisa, and PKR support for players in Karachi, Lahore, Islamabad, and beyond.
21+ only. Please gamble responsibly. Full Terms & Conditions and Privacy Policy apply.